Employment Opportunities

Our diverse, dedicated team of Civic Works Staff members is changing Baltimore for the better.

As a Baltimore non-profit operating for over 20 years, we continue to expand our role in the community. We are always looking to grow our team with talented, committed individuals. The following job positions are currently open:

Contractor Partnerships Coordinator

Civic Works is immediately hiring an organized, detail-oriented Contractor Partnerships Coordinator to oversee the successful completion of hundreds of residential energy efficiency and solar projects each year, in coordination with multiple partner contractors. The Coordinator will be responsible for improving long-term working relationships with existing partner contractors and recruiting additional energy efficiency and solar contractors to sign on as partners. The Coordinator will communicate regularly with partner contractors, to share customer feedback, resolve problems, and hold contractors accountable to program requirements and project deadlines – while also incentivizing and assisting contractors to make improvements towards providing high-quality customer service and quality careers for their employees.

The Coordinator oversees the Retrofit Baltimore program’s systems for tracking home energy efficiency and solar projects through a multi-step sales process. The Coordinator will work with the Project Coordinator to ensure client records in the Retrofit Baltimore Salesforce database are up-to-date, and to use the data gleaned to track projects, monitor contractor performance, and measure Retrofit Baltimore’s economic and environmental impact. Finally, the Coordinator will work to increase efficiency, by suggesting incremental improvements to our highly-customized database and our internal communication systems.

The ideal candidate will be committed to getting results in a fast-paced environment and able to handle multiple projects simultaneously without dropping the ball. This position is an opportunity to engage with the non-profit sector, private industry, workforce development, and government programs. It is also an excellent opportunity to combat climate change and bring about real economic benefits for those who need them the most.

Program Overview

Retrofit Baltimore, a program of the non-profit Civic Works, makes it easy and affordable for Baltimore area residents to make home energy efficiency upgrades and/or rooftop solar installations. The program uses grassroots, community organizing tactics to motivate homeowners to make home energy improvements, which reduce energy bills and improve the comfort and safety of the home.

Retrofit Baltimore then connects these homeowners with private businesses that have committed to hire Baltimore residents from historically marginalized communities and implement equitable employment standards. In this way, Retrofit Baltimore ensures that all home investments stay local and advance Civic Works’ mission to grow the green economy and expand access to family-sustaining green careers to underserved Baltimore residents.

Civic Works’ green initiatives have been highlighted by Green for All, The Baltimore Sun, The Washington Post, the US Conference of Mayors, and the Maryland Sustainable Growth Commission. Join us in creating a more just and equitable clean energy economy. For more information on Retrofit Baltimore, please explore this website.

Responsibilities:

  • Share positive customer feedback with contractors and work to resolve all problems that arise between customers and contractors. Hold contractors accountable and drive contractors to resolve complaints in a prompt fashion.
  • Create contractor report cards, that indicate how each is performing in comparison to other contractors and highlight areas for improvement. Employ clear metrics to drive improvement.
  • Analyze data to identify areas for improvement internally within Retrofit Baltimore.
  • Support and motivate contractors to hire from the Baltimore Center for Green Careers, and provide their workers with family-sustaining wages, benefits, and opportunities for advancement.
  • Oversee calendar system for scheduling energy audits onto contractor calendars.
  • Supervise the Project Coordinator and develop his/her skills and abilities.
  • Work with the Project Coordinator to ensure documentation is collected regularly from partner contractors and entered into the Customer Relationship Management system, Salesforce.
  • Compile project information and data for grant reports to funders.
  • Invoice partner contractors for labor provided on a fee-for-service basis.
  • Calculate Retrofit Baltimore’s positive business, community and environmental impact.
  • Improve data collection, processing, and reporting systems to increase efficiency and reduce administrative burden on contractors.

Qualifications:

  • Highly organized and detail-oriented.
  • Ability to structure and manage multiple projects simultaneously to meet deadlines.
  • Excellent verbal communication skills, interpersonal relations skills, and writing skills.
  • Strong computer skills and database management skills required.
  • Experience with Microsoft Word and Excel required. Experience with Salesforce a plus, but not a requirement.
  • Exceptional personal responsibility for meeting goals and a track record of success.
  • Ability to recognize problems, develop innovative solutions and implement them.
  • Knowledge and prior experience in the home improvement, energy efficiency, or solar industries a plus, but not a requirement.

Benefits and Salary

The salary level for this position is commensurate with experience. In addition, certification courses, healthcare and retirement benefits included.

How to Apply

Please send your resume and cover letter to Evie Schwartz, Associate Director of Outreach and Production, at jobs@retrofitbaltimore.org and include “Contractor Partnerships Coordinator” in the subject line. Applicants will be hired on a rolling basis.

Civic Works is an equal opportunity employer; LGBT, women, and people of color are encouraged to apply. Civic Works also encourages AmeriCorps, Peace Corps, and national service alumni to apply for this position. Civic Works works to ensure that the commitment to advancing equity is reflected in our workplace practices, program design, and outcomes evaluation.

Field Organizer

Civic Works is open to informational interviews for the future hiring of Field Organizers to mobilize homeowners to go solar and upgrade the energy efficiency of their homes, while creating green jobs for underserved residents. The Field Organizer will build partnerships with community organizations in order to educate their members about the benefits of investing in solar and energy efficiency improvements. The Field Organizer will also directly engage homeowner through meeting presentations, outreach at community events, and other activities.

The ideal candidate will be committed to getting results in a fast-paced environment and able to handle a heavy workload without dropping the ball. This position is an opportunity to combat climate change and bring about real economic benefits for those who need them the most.

Program Overview

Retrofit Baltimore, a program of the non-profit Civic Works, helps homeowners realize the benefits of home energy efficiency and solar energy and creates family-sustaining job opportunities for underserved Baltimore residents. The program uses grassroots, community organizing tactics to motivate homeowners to make home energy improvements, to reduce energy bills by about 15-20% and improve the comfort and safety of the home. Retrofit Baltimore then connects these homeowners with businesses that have committed to hire underserved Baltimore residents and implement equitable employment standards. Civic Works’ green initiatives have been highlighted by Green for All, The Baltimore Sun, The Washington Post, the US Conference of Mayors, and the Maryland Sustainable Growth Commission. Join us in creating a more just and equitable clean energy economy. For more information on Retrofit Baltimore, please explore this website.

Responsibilities:

  • Build partnerships with community organizations and leaders, enlisting their support in community energy efficiency and solar upgrade efforts
  • Organize presentations for neighborhood groups, civic associations, and workplaces
  • Engage homeowners through outreach at community events, presentations, and phone calls
  • Develop and implement community-specific, metrics-driven field plans
  • Evaluate the effectiveness of all engagement activities and work toward continuous improvement
  • Educate homeowners about the benefits and process of going solar and making energy efficiency improvements
  • Consistently follow up with homeowners to help them make decisions on whether to invest in solar and energy efficiency improvements
  • Regularly enter homeowner data into the Customer Relationship Management system, Salesforce

Qualifications:

  • Previous community organizing, campaign, sales or lead generation experience
  • Excellent verbal communication skills, interpersonal relations skills, and writing skills
  • Phenomenal relationship building skills, ability to personally connect with and engage with diverse groups of stakeholders and homeowners
  • Ability to explain technical information in an easy-to-understand way
  • Highly organized, detail-oriented, and able to handle multiple projects simultaneously in a fast-paced environment
  • Exceptional personal responsibility for meeting goals and a track record of success
  • Ability to recognize problems, develop innovative solutions and implement them
  • Willingness to regularly work long and irregular hours, including evenings and portions of weekends
  • Enthusiasm for energy efficiency and social justice
  • Regular access to a car within 90 days of start date
  • Familiarity with Baltimore City is a plus

Benefits and Salary

The salary level for this position is commensurate with experience. In addition, healthcare and retirement benefits are included.

How to Apply

Please send your resume and cover letter to Evie Schwartz, Associate Director of Outreach and Production, at jobs@retrofitbaltimore.org and include “Field Organizer” in the subject line. Applicants will be hired on a rolling basis.

Civic Works is an equal opportunity employer; LGBT, women, and people of color are strongly encouraged to apply. Civic Works also encourages AmeriCorps, Peace Corps, and national service alumni to apply for this position.

Energy Advisor

Civic Works is open to informational interviews for the future hiring of Energy Advisors to dramatically increase the number of solar and energy efficiency upgrades in Baltimore communities. Through phone- and email-based advising services, the Energy Advisor will serve as a resource for homeowners and motivate them to purchase solar and energy efficiency upgrades. Throughout the installation process, the Energy Advisor will provide step-by-step guidance, and ensure that homeowners receive fair treatment and quality service. He or she will also assist homeowners in addressing any barriers that may prevent the completion of their solar and energy efficiency upgrades, such as securing financing or prioritizing the recommended improvements.

The ideal candidate will be committed to getting results in a fast-paced environment and able to handle a heavy workload without dropping the ball. This position is an opportunity to combat climate change and bring about real economic benefits for those who need them the most.

Program Overview

Retrofit Baltimore, a program of the non-profit Civic Works, helps homeowners realize the benefits of home energy efficiency and solar energy and creates family-sustaining job opportunities for underserved Baltimore residents. The program uses grassroots, community organizing tactics to motivate homeowners to make home energy improvements, to reduce energy bills by about 15-20% and improve the comfort and safety of the home. Retrofit Baltimore then connects these homeowners with businesses that have committed to hire underserved Baltimore residents and implement equitable employment standards. Civic Works’ green initiatives have been highlighted by Green for All, The Baltimore Sun, The Washington Post, the US Conference of Mayors, and the Maryland Sustainable Growth Commission. Join us in creating a more just and equitable clean energy economy. For more information on Retrofit Baltimore, please explore this website.

Responsibilities:

  • Educate homeowners about the benefits and process of going solar and making energy efficiency improvements
  • Create customer profiles and customize messaging to meet the customer’s needs and interests
  • Engage homeowners generated from a variety of program marketing, education, and outreach efforts and effectively motivate them to schedule an energy efficiency and/or solar assessment
  • Consistently follow up with customers until they make a decision on whether to purchase the recommended solar and energy efficiency improvement measures
  • Manage and expand customer relationships through continual needs assessments and relationship plans
  • Coordinate with the contractor liaison and other staff members to ensure the program is delivering on each customer’s needs and expectations
  • Serve as an advocate for homeowners and actively work to remove the barriers that prevent them from completing the energy efficiency and solar upgrades
  • Regularly enter customer data into the Customer Relationship Management system, Salesforce

Qualifications:

  • Previous customer service, sales, and/or lead generation experience
  • Knowledge of building science and solar installation a plus
  • Excellent verbal communication skills, interpersonal relations skills, and writing skills
  • Phenomenal relationship building skills, ability to personally connect with and engage with diverse groups of customers
  • Ability to explain technical information in an easy-to-understand way
  • Highly organized, detail-oriented, and able to handle multiple projects simultaneously in a fast-paced environment
  • Exceptional personal responsibility for meeting goals and a track record of success
  • Ability to recognize problems, develop innovative solutions and implement them
  • Willingness to regularly work evenings and portions of weekends
  • Enthusiasm for energy efficiency and social justice

Benefits and Salary

The salary level for this position is commensurate with experience. In addition, healthcare and retirement benefits are included.

How to Apply

Please send your resume and cover letter to Evie Schwartz, Associate Director of Outreach and Production, at jobs@retrofitbaltimore.org and include “Energy Advisor” in the subject line. Applicants will be hired on a rolling basis.

Civic Works is an equal opportunity employer; LGBT, women, and people of color are strongly encouraged to apply. Civic Works also encourages AmeriCorps, Peace Corps, and national service alumni to apply for this position.