Employment Opportunities

Our diverse, dedicated team of Civic Works Staff members is changing Baltimore for the better.

As a Baltimore non-profit operating for over 20 years, we continue to expand our role in the community. We are always looking to grow our team with talented, committed individuals. The following job positions are currently open:

Energy Advisor (Open Position!)

Civic Works is immediately hiring an Energy Advisor to dramatically increase the number of solar and energy efficiency upgrades in Baltimore communities. Through phone- and email-based advising services, the Energy Advisor will serve as a resource for homeowners and motivate them to purchase solar and energy efficiency upgrades. Throughout the installation process, the Energy Advisor will provide step-by-step guidance, and ensure that homeowners receive fair treatment and quality service. He or she will also assist homeowners in addressing any barriers that may prevent the completion of their solar and energy efficiency upgrades, such as securing financing or prioritizing the recommended improvements.

The ideal candidate will be committed to getting results in a fast-paced environment and able to handle a heavy workload without dropping the ball. This position is an opportunity to combat climate change and bring about real economic benefits for those who need them the most.

Program Overview

Retrofit Baltimore, a program of the non-profit Civic Works, makes it easy and affordable for Baltimore area residents to make home energy efficiency upgrades and/or rooftop solar installations. The program uses grassroots, community organizing tactics to motivate homeowners to make home energy improvements, which reduce energy bills and improve the comfort and safety of the home.

Retrofit Baltimore then connects these homeowners with private businesses that have committed to implement equitable employment standards and hire Baltimore residents from historically marginalized communities — residents who are trained through Civic Works’ comprehensive energy efficiency and solar installation training programs.

Civic Works’ green initiatives have been highlighted by Green for All, The Baltimore Sun, The Washington Post, the US Conference of Mayors, and the Maryland Sustainable Growth Commission. Join us in creating a more just and equitable clean energy economy. For more information on Retrofit Baltimore, please explore this website.

Responsibilities:

  • Educate homeowners about the benefits and process of going solar and making energy efficiency improvements
  • Create customer profiles and customize messaging to meet the customer’s needs and interests
  • Engage homeowners generated from a variety of program marketing, education, and outreach efforts and effectively motivate them to schedule an energy efficiency and/or solar assessment
  • Consistently follow up with customers until they make a decision on whether to purchase the recommended solar and energy efficiency improvement measures
  • Manage and expand customer relationships through continual needs assessments and relationship plans
  • Coordinate with the contractor liaison and other staff members to ensure the program is delivering on each customer’s needs and expectations
  • Serve as an advocate for homeowners and actively work to remove the barriers that prevent them from completing the energy efficiency and solar upgrades
  • Regularly enter customer data into the Customer Relationship Management system, Salesforce

Qualifications:

  • Previous customer service, sales, and/or lead generation experience
  • Knowledge of building science and solar installation a plus
  • Excellent verbal communication skills, interpersonal relations skills, and writing skills
  • Phenomenal relationship building skills, ability to personally connect with and engage with diverse groups of customers
  • Ability to explain technical information in an easy-to-understand way
  • Highly organized, detail-oriented, and able to handle multiple projects simultaneously in a fast-paced environment
  • Exceptional personal responsibility for meeting goals and a track record of success
  • Ability to recognize problems, develop innovative solutions and implement them
  • Willingness to regularly work evenings and portions of weekends
  • Enthusiasm for energy efficiency and social justice

Benefits and Salary

The salary level for this position is commensurate with experience. In addition, healthcare and retirement benefits are included.

How to Apply

Please send your resume and cover letter to Evie Schwartz, Associate Director of Outreach and Production, at jobs@retrofitbaltimore.org and include “Energy Advisor” in the subject line. Applicants will be hired on a rolling basis.

Civic Works is an equal opportunity employer; LGBT, women, and people of color are strongly encouraged to apply. Civic Works also encourages AmeriCorps, Peace Corps, and national service alumni to apply for this position.

Employer Engagement Specialist (Open Position!)

Civic Works is open to information interviews for an organized, detail-oriented Project Assistant to support our Retrofit Baltimore program. The Project Assistant will maintain the digital and paper file systems for tracking hundreds of home energy efficiency and solar installation projects completed each year in coordination with our in-house social enterprise and multiple external partner contractors. The Project Assistant will communicate regularly with partner contractors, to collect weekly and monthly updates, share customer feedback, and monitor project deadlines and requirements. The Project Assistant will collect and process project documentation (i.e. project workscopes, contracts, modeling reports, invoices, etc.) and enter information and tasks into our customer relationship and project management databases. The Project Assistant will then compile information and data gleaned to measure environmental and economic impact. The Project Assistant will also schedule appointments and maintain the calendar for our in-house social enterprise.

The ideal candidate will be committed to getting results in a fast-paced environment and able to handle multiple projects simultaneously without dropping the ball. This position is an opportunity to engage with the non-profit sector, private industry, workforce development, and government programs. It is also an excellent opportunity to combat climate change and bring about real economic benefits for those who need them the most.

Program Overview

Retrofit Baltimore, a program of the non-profit Civic Works, makes it easy and affordable for Baltimore area residents to make home energy efficiency upgrades and/or rooftop solar installations. The program uses grassroots, community organizing tactics to motivate homeowners to make home energy improvements, which reduce energy bills and improve the comfort and safety of the home.

Retrofit Baltimore then connects these homeowners with private businesses that have committed to implement equitable employment standards and hire Baltimore residents from historically marginalized communities — residents who are trained through Civic Works’ comprehensive energy efficiency and solar installation training programs.

Civic Works’ social enterprise (EnergyReady) provides a model to other businesses, by also implementing home energy improvement projects, while providing on-the-job training opportunities. In this way, Retrofit Baltimore ensures that all home investments stay local and advance Civic Works’ mission to grow the green economy and expand access to family-sustaining green careers to underserved Baltimore residents.

Civic Works’ green initiatives have been highlighted by Green for All, The Baltimore Sun, The Washington Post, the US Conference of Mayors, and the Maryland Sustainable Growth Commission. Join us in creating a more just and equitable clean energy economy. For more information, please explore “Retrofit Baltimore”, “EnergyReady”, and “the Baltimore Center for Green Careers” on the Civic Works’ website: www.civicworks.com

Responsibilities:

  • Maintain digital and paper files
  • Enter energy audit, weatherization, and solar project data into the Customer Relationship Management system, Salesforce.
  • Schedule social enterprise weatherization projects, home energy audits, and cool roof estimates
  • Regularly collect documentation from partner contractors and enter project data into the Customer Relationship Management system, Salesforce.
  • Create and process invoices for partner contractors and social enterprise clients.
  • Create weekly status reports of open projects, overdue projects, etc.
  • Report completed projects according to project protocols.
  • Compile project information and data for funder grant reports.

Qualifications:

  • Highly organized and detail-oriented.
  • Ability to structure and manage multiple projects simultaneously to meet deadlines.
  • Excellent verbal communication skills, interpersonal relations skills, and writing skills.
  • Strong computer skills and database management skills required.
  • Experience with Microsoft Word and Excel required. Experience with Salesforce a plus, but not a requirement.
  • Exceptional personal responsibility for meeting goals and a track record of success.
  • Ability to recognize problems, develop innovative solutions and implement them.
  • Knowledge and prior experience in the home improvement, energy efficiency, or solar industries a plus, but not a requirement.

Benefits and Salary

The salary level for this position is commensurate with experience. In addition, certification courses, healthcare and retirement benefits included.

How to Apply

Please send your resume and cover letter to Evie Schwartz, Associate Director of Outreach and Production, at jobs@retrofitbaltimore.org and include “Project Assistant” in the subject line. Applicants will be hired on a rolling basis.

Civic Works is an equal opportunity employer; LGBT, women, and people of color are encouraged to apply. Civic Works also encourages AmeriCorps, Peace Corps, and national service alumni to apply for this position. Civic Works works to ensure that the commitment to advancing equity is reflected in our workplace practices, program design, and outcomes evaluation.

Field Organizer (Position Filled)

Civic Works is open to informational interviews for a Field Organizer to mobilize homeowners to go solar and upgrade the energy efficiency of their homes, while creating green jobs for underserved residents. The Field Organizer will build partnerships with community organizations in order to educate their members about the benefits of investing in solar and energy efficiency improvements. The Field Organizer will also directly engage homeowner through meeting presentations, outreach at community events, and other activities.

The ideal candidate will be committed to getting results in a fast-paced environment and able to handle a heavy workload without dropping the ball. This position is an opportunity to combat climate change and bring about real economic benefits for those who need them the most.

Program Overview

Retrofit Baltimore, a program of the non-profit Civic Works, makes it easy and affordable for Baltimore area residents to make home energy efficiency upgrades and/or rooftop solar installations. The program uses grassroots, community organizing tactics to motivate homeowners to make home energy improvements, which reduce energy bills and improve the comfort and safety of the home.

Retrofit Baltimore then connects these homeowners with private businesses that have committed to implement equitable employment standards and hire Baltimore residents from historically marginalized communities — residents who are trained through Civic Works’ comprehensive energy efficiency and solar installation training programs.

Civic Works’ green initiatives have been highlighted by Green for All, The Baltimore Sun, The Washington Post, the US Conference of Mayors, and the Maryland Sustainable Growth Commission. Join us in creating a more just and equitable clean energy economy. For more information on Retrofit Baltimore, please explore this website.

Responsibilities:

  • Build partnerships with community organizations and leaders, enlisting their support in community energy efficiency and solar upgrade efforts
  • Organize presentations for neighborhood groups, civic associations, and workplaces
  • Engage homeowners through outreach at community events, presentations, and phone calls
  • Develop and implement community-specific, metrics-driven field plans
  • Evaluate the effectiveness of all engagement activities and work toward continuous improvement
  • Educate homeowners about the benefits and process of going solar and making energy efficiency improvements
  • Consistently follow up with homeowners to help them make decisions on whether to invest in solar and energy efficiency improvements
  • Regularly enter homeowner data into the Customer Relationship Management system, Salesforce

Qualifications:

  • Previous community organizing, campaign, sales or lead generation experience
  • Excellent verbal communication skills, interpersonal relations skills, and writing skills
  • Phenomenal relationship building skills, ability to personally connect with and engage with diverse groups of stakeholders and homeowners
  • Ability to explain technical information in an easy-to-understand way
  • Highly organized, detail-oriented, and able to handle multiple projects simultaneously in a fast-paced environment
  • Exceptional personal responsibility for meeting goals and a track record of success
  • Ability to recognize problems, develop innovative solutions and implement them
  • Willingness to regularly work long and irregular hours, including evenings and portions of weekends
  • Enthusiasm for energy efficiency and social justice
  • Regular access to a car within 90 days of start date
  • Familiarity with Baltimore City is a plus

Benefits and Salary

The salary level for this position is commensurate with experience. In addition, certification courses, healthcare and retirement benefits are included.

How to Apply

Please send your resume and cover letter to Evie Schwartz, Associate Director of Outreach and Production, at jobs@retrofitbaltimore.org and include “Field Organizer” in the subject line. Applicants will be hired on a rolling basis.

Civic Works is an equal opportunity employer; LGBT, women, and people of color are strongly encouraged to apply. Civic Works also encourages AmeriCorps, Peace Corps, and national service alumni to apply for this position.
Civic Works works to ensure that the commitment to advancing equity is reflected in our workplace practices, program design, and outcomes evaluation.